Listening, Helping, Supporting

Our customer service is a promise to show up with assurance, every single time. Each interaction is shaped around you, your needs, and your expectations. From timely support to clear communication, we make sure our service is dependable and reliable.

When you reach out to us, you are met with reassurance and the confidence that support is always available when you need it.

Round-the-clock Support

Your peace of mind is our promise, and your loved ones’ security is our priority. With our Quick SMS Service, staying updated about your life insurance coverage, insurance premium, and policy details is simple, fast, and assuring. Simply send an SMS from your registered mobile number to 56161 or 9250001848, and we will ensure you have clarity with every interaction.

Fast and Fair Claim Settlement

When unforeseen events arise, what helps most is prompt action guided by clear, thoughtful support. Our quick and easy claim settlement process reflects that understanding. Each request receives attention that is timely and transparent. We ensure that every claim is thoughtfully handled and given due attention.

Guidance That Understands You

Decisions around life insurance often come with questions. That’s where Life Mitra steps in. They are your companion who listen, understand, and support you at every step. From helping you choose a life insurance plan that aligns with your goals to explaining every detail of your policy and life insurance coverage, they make the journey seamless. With your Life Mitra by your side, you can move forward with confidence and peace of mind.

Trust and Transparency

Trust is built when action stays consistent. Many policyholders have chosen to walk this path with us, backed by a strong record of claims settled with care and responsibility. Behind every figure is a promise honoured through transparency and reliability.

What Assurance Feels Like, In Real Lives

When my child was born, the way I looked at life changed. Every plan I made began to include the future I wanted for my family. For them, I wanted to plan early and thoughtfully.

Mrs. Meenal Khanna

Senior Manager, Private Bank , Mumbai

“My family’s claim was settled smoothly and without delays. The staff handled everything with empathy and professionalism, which really stood out. I’m grateful for the care and efficiency shown throughout.”

Mr. Ajay Verma

Retired Government Officer , Lucknow

 “The policy guide I received while setting up my ULIP plan was excellent. Every question I had was answered with patience, and the guidance felt personal. It’s reassuring to see such commitment.”
Testimonial video by Ms. Richa Menon

Ms. Richa Menon

Entrepreneur , Bengaluru

“SBI Life has always delivered on their promise of support. I’ve renewed my policy twice now, and every interaction has been seamless and professional. Their consistency builds real trust.”

Mr. Deepak Bansal

IT Consultant , Pune

“The claim settlement process was quick and handled with genuine care. It wasn’t just about paperwork. The customer service team truly understood what we were going through. That personal touch makes all the difference.”

Mrs. Kavita Sharma

Homemaker , Chandigarh

“I chose SBI Life for my retirement planning, and it’s been one of the best financial decisions I’ve made. Their guidance gave me clarity and confidence about the future.”

Mr. Pradeep Nair

Ex-Army Officer , Kochi

“When I reached out to learn more about child education plans, the advisor took the time to understand my goals. The suggestions were practical and aligned perfectly with what I wanted.”

Mrs. Shalini Roy

Teacher , Kolkata

“The transparency and professionalism at every stage of my policy setup were remarkable. I always felt informed and supported, which made the entire process stress-free.”

Mr. Vivek Ghosh Chartered

Accountant , Delhi

“SBI Life combines reliability with warmth. Whether it’s customer service or plan guidance, the experience feels personal and trustworthy; something rare today.”

Mrs. Anita Kapoor Marketing

Executive , Gurugram

“Right from the first interaction, I felt like I was in safe hands. The team guided me patiently through every step and ensured I understood all aspects of my policy.”

Mr. Rohit Deshmukh

Banking Professional , Nagpur

Frequently Asked Questions

You can reach us anytime through phone, email, or live chat. Our support team is available 24/7 to listen, guide, and assist you whenever you need help.

To keep your policy accurate, you can easily update your address through our digital or branch network. You can log in to Smart Care, our Self-Service Portal, select ‘Address’ under the Services Corner, update your address and upload proof, or simply visit our nearest Branch to submit the Request for Change in Contact Details Form. We always ensure that wherever life takes you, your policy stays in sync.

You can update your bank details either online through the Customer Portal or by visiting your nearest SBI Life Branch.

 

Online through the Customer Portal (Smart Care): Log in to your account on Smart Care, SBI Life’s self-service portal, and go to Profile Update under the Services Corner. Select Bank Account, enter your policy number, update the required details, and upload one of the following documents:

 

A cancelled cheque with your pre-printed name and account number, or a self-attested copy of your bank passbook with a recent transaction statement (not older than six months).

 

At an SBI Life Branch:

 

Visit your nearest SBI Life Branch and submit the duly filled “Request_for_E-statement_Contact_Details_PAN_Bank_Account_Details” form along with either:

 

A cancelled cheque with pre-printed name and account number, or a self-attested copy of your bank passbook with a recent transaction statement (not older than six months).

Your policy should evolve with your financial goals. We make it simple to realign your funds, so your plan continues to reflect your aspirations. Simply fill out the Fund Switch and Redirection Form and submit it to our nearest branch, or fax it to 022-66456105.

We understand that love and responsibility evolve, and your nomination can too. Backed by years of trust and commitment to transparency, we make the process seamless. Simply submit the Change in Nomination Form at our nearest Branch or send it to:

SBI Life Insurance Co. Ltd., Central Processing Center, 8th Level, F2 Wing, Seawoods Grand Central, Tower 2, Sector-40, Seawoods, Nerul Node, Navi Mumbai – 400706.

Your premium is a promise you make for your loved ones. Our trusted and transparent systems make it effortless to honour that promise. From the comfort of online payments to the assurance of in-person transactions, you can choose from multiple secure options. Visit our Premium Payment Procedure page to explore all available modes.

We believe clarity builds confidence. That’s why tracking your claim is quick and easy. Simply check your status online using your policy number or connect with our support team for instant updates. With transparent updates at every step, you can move ahead with complete peace of mind.

We understand that claim settlements are important and time-sensitive. For eligible cases, we aim to process claims within 24 hours of receiving all required documents.

Across borders and time zones, our support travels with you. NRIs enjoy the ease of managing their life insurance anytime, from premium payments to policy servicing, through our NRI portal or with help from our customer care team.

We truly value your feedback. You can share suggestions or raise concerns through our Grievance Redressal Portal. Every query is tracked until it is resolved to your satisfaction.

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