SERVICES FOR EXISTING CUSTOMERS

1. Login to your account on Smart Care Self Service Portal.
2. Select “Premium Paid Certificates” and download certificate financial year wise.

1. Visit your nearest SBI Life Branch
2. Request for your Premium Paid Certificate.

Get your Premium Paid Certificate by giving us a missed call at 022-62458504.

1. Login to your account on Smart Care - Our Self Service Portal

2. Click on the "View Details" link on the policy card required under "My Policy" tab to view fund value details

Get your Fund Value by giving us a missed call at 022-62458501.

Send this SMS to 56161 or 9250001848 from your registered mobile number
FV<>(Policy Number)

Submit policy payout request at your nearest SBI Life Branch

1. Visit your nearest SBI Life Branch
2.Submit the relevant policy payout request form along with the required documents

FAQs about Policy Surrender and Partial Withdrawal – Individual Plans

What does surrendering a life insurance policy mean?
Surrendering a life insurance policy means exiting from the policy before its maturity. It is the voluntary termination of the insurance contract by the policyholder.

What do I (the policy holder) stand to lose if I surrender the policy before maturity?
If you surrender the policy before its maturity, you stand to lose all the benefits associated with the policy; i.e. death benefits and maturity benefits.
Insurance policies are typically designed to give you financial benefits in the long-term. For maximizing your returns from the insurance investment, it is advisable to stay invested for the entire term. Moreover, surrendering a policy now and purchasing a new life insurance policy later is costly.
An alternative to surrendering the policy is partial withdrawal.

What do I receive when I surrender my policy?
On surrendering your policy, you will be paid a Surrender Value. Surrender Value will be as per the surrender clause mentioned in your policy schedule.
For instance, if you surrender your Unit Linked Insurance Plan (ULIP), the Surrender Value will be equal to your Fund Value (after deduction of charges for surrender and TDS as applicable) on the date of surrender.

Can I surrender my Unit Linked Insurance Plan (ULIP) at any time during the policy term and receive a surrender payout?
As per IRDAI guidelines, lock-in period of five years needs to be completed before any payout can be made to the policyholder.

How can I surrender my policy?
To surrender your policy, please visit the nearest SBI Life Branch and submit the duly filled Surrender Request Form.

What are the documents required for surrendering the policy?
You will need to submit the following documents to surrender your policy:
• Surrender Request Form with a recent photograph of the policyholder.
• Original Policy document. In the absence of the original policy document, you will need to get an indemnity bond executed.
• Original Photo ID and Address Proof with one self-attested photocopy.
• Original Bank Passbook / Account Statement which shows recent transactions not older than 1 month, along with one self-attested photocopy or original cancelled cheque with pre-printed name.
• Copy of the policyholder’s Pan Card.
• NRE Remittance letter, if payout needs to be processed into the NRE account.
• If you are an NRI, you can check with the SBI Life office about documents required for taxation purpose.

What is Partial Withdrawal?
Partial Withdrawal is an option that allows you to withdraw a part of your fund value. The rules applicable for partial withdrawal may differ from product to product.

What is the benefit of Partial withdrawal?
If need for liquidity arises, partial withdrawal enables you to fulfil your financial requirement without exiting from the policy. By availing the partial withdrawal facility, you can continue to enjoy the life cover that your insurance policy offers.

What are the documents required for Partial withdrawal?
Documents required for partial withdrawal are the same as those listed under Surrender Request.

What is Free look Cancellation?
Free Look Cancellation is a facility provided to the policyholder to review the terms and conditions of the policy. If the policy holder disagrees with any of those terms and conditions, he or she can return the policy for cancellation, stating the reasons for objection, within the stipulated period from the date of receipt of the policy document.

When does the free look period begin and end?
The Free Look period lasts for 15 days from receipt of the policy document, for policies sourced through any channel other than Distance Marketing. For policies sourced through Distance Marketing, the Free Look period lasts for 30 days from receipt of the policy document.

Are intermittent holidays and non-working days excluded under the stipulated calculation of free look period?
No

If the last day of the Free Look period is a Sunday or a public holiday, will the cancellation request be accepted on the next working day? If yes, how will the NAV be determined?
Yes, the cancellation request will be accepted on the next working day, if the last day of the Free Look period happens to be a Sunday or a public holiday. The NAV of the next working day will be applicable.

What are the documents required for initiating Free Look Cancellation?
You will need to submit the following documents to initiate Free Look Cancellation:

1. Free Look Cancellation Request form.
2. Original Policy Document.
3. Direct Credit mandate. NRE Remittance letter to be submitted, if payout needs to be processed into the NRE account.
4. Cancelled cheque leaf with the name pre-printed name or self-attested pre-printed pass book copy with transaction details not more than six months old.
5. Original First Premium Receipt.

FAQs about Policy Surrender and Partial Withdrawal – Group Plans

What are creditor protection products?
Creditor protection products are products which are taken on the life of a member who has availed of a loan. In case of death of the member, the insurer will pay benefits as defined in the policy terms and conditions.

When can SBI Life – Dhanraksha and SBI Life – RiNn Raksha Policies be surrendered?
These policies can be surrendered any time after one year from the start date of the insurance cover, till expiry of policy term.

What are the documents required for surrender/foreclosure of Group Plans?
You will need to submit the following documents to surrender your Group Plan:
1. Surrender Form.
2. Recommendation from Master Policy Holder.
3. Original COI(Certificate Of Insurance).
4. Direct Credit Mandate and cancelled cheque with pre-printed name. NRE Remittance letter to be submitted, if payout needs to be processed into the NRE account.

What are the documents required for initiating Group Free Look Cancellation?
You will need to submit the following documents to initiate Group Free Look Cancellation:
1. Free Look Cancellation Form
2. Recommendation from Master Policy Holder.
3. Original COI(Certificate Of Insurance).
4. Direct Credit Mandate and cancelled cheque with pre-printed name. NRE Remittance letter to be submitted, if payout needs to be processed into the NRE account.

What are the documents required for Group Cover Cancellation?
1. Cover cancellation form.
2. Recommendation from Master Policy Holder with loan status (can be done only if loan is not availed or closed within 90 days).
3. Original COI(Certificate Of Insurance).
4. Direct Credit Mandate and cancelled cheque with pre-printed name. NRE Remittance letter to be submitted, if payout needs to be processed into the NRE account.

When can Super Suraksha policies be foreclosed?
Super Suraksha policies can be foreclosed upon submission of surrender documents, once the loan is foreclosed.

For SBI Life – RiNn Raksha policies, are Free Look Cancellation and Cover Cancellation the same?
Free Look Cancellation and Cover Cancellation are not the same for SBI Life – RiNn Raksha policies.
• Free Look Cancellation can be done within 15 days from receipt of policy in case you are not satisfied with the terms and conditions of the policy.
Recommendation from Master Policy Holder is required, along with other necessary documents mentioned here. • Cover cancellation can be done on receipt of request from a member within 90 days from issuance of policy, stating that the loan is not availed or that it is closed within 90 days. Recommendation from Master Policy Holder is required, along with other necessary documents mentioned here.

Where can I submit the request for Surrender/Foreclosure/Free Look and Cover Cancellation?
All the above requests can be submitted at the nearest SBI Life Branch, along with the required documents.

Can members continue with their SBI Life – Dhanraksha or SBI Life – RiNn Raksha policy even if they have closed their loan account?
Yes, they can continue with their policy.

Is closure of loan account mandatory in order to surrender the SBI Life – Dhanraksha or SBI Life – RiNn Raksha policy?
No, you can surrender your SBI Life – Dhanraksha or SBI Life – RiNn Raksha policy even without closure of your loan account.

1. Visit your nearest SBI Life Branch.
2. Submit the Request for Change in Contact Details Form with the following documents:
a. Self-attested photocopy of address proof
b. Original address proof for verification
c. ID proof

1. Visit your nearest SBI Life Branch
2. Submit the duly filled Fund Switch and Redirection Form

1. Visit your nearest SBI Life Branch
2. Submit the duly filled Fund Switch and Redirection Form

• IRDAI Order Transfer of Life Insurance Business of Sahara India Life Insurance Co Ltd to SBI Life Insurance Co Ltd
• Guidelines on settlement of Life Insurance Claims to the victims of Flood in Maharashtra
• Support for Speedy Settlement of Claims of victims of Cyclone Yaas
• Notice for Cyclone Tauktae Speedy Claims Goa, Gujarat, Karnataka, Kerala & Maharashtra
• Guidelines on settlement of Life Insurance Claims to the victims of cyclone 'Nivar' in the disaster affected district of Tamil Nadu, Andhra Pradesh and Puducherry
• Guidelines for settlement of Life Insurance Claims to the victims recent floods in Andhra Pradesh, Telangana, Maharashtra and Karnataka
• Notice For Speedy Claims Gujarat and Maharashtra
• Notice for Speedy Claims_West Bengal_and_Odisha
• Guidelines on Settlement of Insurance Claims of Victims affected by the recent floods in the states of Gujarat, Karnataka, Kerala, Goa & Maharashtra. 
• Guidelines on Settlement of Insurance Claims of victims of recent Cyclones in Odisha, West Bengal and Andhra Pradesh.
• Guidelines on Settlement of Insurance Claims of victims of recent Cyclones in Andhra Pradesh and Tamil Nadu.
• Claim related information to customers affected by floods in Bihar
• Notice to customers affected by floods in Gujarat and Assam
• Public Notice to all existing/prospective policyholders on amendments to Section 45
• Section 45 of the Insurance Act, 1938
• Effective service tax rates (including Swacch Bharat Cess) for insurance plans
• Caution Notice – Recruitment Fraud
• List of Active Insurance Agents
• List of Blacklisted Insurance Agents
• Underwriting Philosophy for Persons affected with Mental Illness disease and Persons with disabilities
• Underwriting Philosophy for Persons affected with HIV/AIDS.
• Guide to Policyholders - COVID 19 Pandemic

CONVERT YOUR INSURANCE POLICIES INTO DEMAT FORM AND DE-STRESS YOUR LIFE!!

Why should I dematerialize???

Reduced Risk : No risk of loss or damage to policy document.

Easy Tracking of Policies : Track all policies* held with multiple insurers (life/non-life) under a single account.

*Request to dematerialize and credit policy/ies into the eIA to be provided to each insurer separately or through chosen insurance repository.

It’s FREE** : No charge to be borne by the customers for opening or maintaining the account and for conversion of physical policies to demat policies.

**Only for Basic Services


How to go about it???

It’s Simple!!! Just open an e-Insurance Account (eIA) with any of the Insurance Repositories (mentioned below) licensed by IRDAI and fill up the demat request form at SBI Life.

Alternatively, you can also submit the eInsurance Account opening form along with the demat request form at your nearest SBI Life branch.


Documents required for opening e-Insurance Account
 

• Proof of Identity ( PAN or Aadhar only)
• Proof of Address^#
• Date of Birth Proof^#
• Recent passport size color photograph
• Original cancelled cheque

Insurance Repositories empanelled with SBI Life

1. CDSL Insurance Repository Ltd
http://www.cirl.co.in/

2. CAMS Insurance Repository Services Limited
https://www.camsrepository.com/

3. KARVY Insurance Repository Ltd
http://www.kinrep.com/

4. NSDL National Insurance Repository
https://nir.ndml.in/

^#Acceptable list available at the reverse of the account opening form of the insurance repositories

What is Re-materialization ??
Re-materialization is conversion of the dematerialized policy into physical policy document.

Need of Re-materialization :
The policyholder wishes to assign the policy.
The policyholder wishes to close the eIA.
The policyholder wishes to hold his policies in physical form

How to proceed for Re-materialization ?
The policy holder must submit Re-mat request form at any SBI Life branch stating the reason(s) for re-materialization. Physical Policy document will be dispatched to customer’s registered correspondence address. SBI Life may charge for re-materialization i.e. issuance of physical policy document.

Click for a Quick Revival Quotation OR login to Smart Care and navigate to Online Revival under Premium Payment menu to submit the request online.

How does an insurance policy lapse?
A life insurance policy is a long term contract between you (the policyholder) and the life insurance company. As part of this contract, you pay premium on or before the due date in return for protection and various other benefits offered by the life insurance company.

However, we understand that sometimes this may not happen due to reasons unforeseen to you. In such cases, we provide a certain grace period for payment of premium. At SBI Life, we allow:
• 30 or 91 or 106 days grace for premiums paid Quarterly, Half Yearly & Yearly(91 or 106 days for ULIPs issued in 2010 & 2013)
• 15 or 76 or 91 days grace for Monthly premiums(76 or 91 days for ULIPs issued in 2010 & 2013)

If the premium is still not paid within the grace period, the policy lapses. In this case, it lapses with effect from the First Unpaid Premium (FUP).

Can a lapsed policy be revived?
The good news is that a lapsed policy can be revived during the lifetime of the Life Assured. You can revive it within the revival period which begins from the date of FUP/discontinuation date and ends before the due date of last premium.

How can a policy be revived?
We follow a process of revival which depends upon the period elapsed since the date of First Unpaid Premium (FUP) and also upon the health conditions of the Life Assured at the time of revival.

You can revive your lapsed policy during your (life assured’s) life time within the revival period from the date of FUP/Discontinuation date (Discontinuation date is for ULIPs issued in 2010 & 2013). For this, you will need to submit evidence of good health to the company and pay the arrears of premium along with the necessary interest.

For ULIPs issued in 2010 & 2013, Policies can be revived within 2 years of revival period from date of discontinuation.
You can initiate the revival process by submitting a written request to us at the nearest SBI Life Branch.

Or login to Smart Care and navigate to Online Revival under Premium Payment menu to submit the request online

However, we reserve the right to accept or reject the revival on original terms or on modified terms, based on internal underwriting guidelines.