Raise a Complaint
Ensuring high standards of customer satisfaction is an important part of our Mission Statement at SBI Life. To deliver excellence in customer service, we have put in place a prompt, accessible and responsive mechanism for addressing your grievances and suggestions.
Submit Your Feedback / Grievance
At your nearest SBI Life office
Visit SBI Life office – Customer service desk
By Email
Send us an email at: info@sbilife.co.in
On our Toll Free number
1800 267 9090
(Customer Service timings: 24x7)
(Customer Service timings: 24x7)
By SMS
SMS Solve to 56161
SBI Life Regional Office GRO(Grievance Redressal officer)
Our Grievance redressal policy
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint
SBI Life Regional Office GRO(Grievance Redressal officer)
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint
Mr. Sanjay Kumar
SVP & Chief of Client Relationship
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-66456785
Email - hcr@sbilife.co.in
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-66456785
Email - hcr@sbilife.co.in
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint
Mr. Deepak Unnikrishanan Nair
Chief of Customer Service & Experience
(Grievance Redressal Officer)
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint
Mr. Vinay Sah
Internal Ombudsman
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint
Timeline: You will receive our response to your complaint within 2 weeks of receipt of complaint