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Raise a Complaint
Ensuring high standards of customer satisfaction is an important part of our Mission Statement at SBI Life. To deliver excellence in customer service, we have put in place a prompt, accessible and responsive mechanism for addressing your grievances and suggestions.
In case the response doesn’t meet to your expectation, you may escalate to Grievance Redressal officer of the region - Regional Director
If you are not satisfied with the resolution of your complaint, you can Escalate to Corporate Office as below
If your complaint hasn’t been resolved to your satisfaction even after escalating, you can directly approach the Insurance Ombudsman for redressal
Submit Your Feedback / Grievance
At your nearest SBI Life office
By Email
On our Toll Free number
(Customer Service timings: 24x7)
By SMS
SBI Life Regional Office GRO(Grievance Redressal officer)
Our Grievance redressal policy SBI Life Regional Office GRO(Grievance Redressal officer)
Level 1
SVP & Chief of Client Relationship.
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-66456785
Email - hcr@sbilife.co.in
Level 2
Chief of Customer Service & Experience
Grievance Redressal Officer
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in