Grievance Redressal
Ensuring high standards of customer satisfaction is an important part of our Mission Statement at SBI Life. To deliver excellence in customer service, we have put in place a prompt, accessible and responsive mechanism for addressing your grievances and suggestions.
Submit Your Grievance
At your nearest SBI Life office
Visit SBI Life office – Customer service desk
By Email box
Send us an email at: wecare@sbilife.co.in
On our Toll Free number
1800 267 9090
(Customer Service timings: 24x7)
(Customer Service timings: 24x7)
SBI Life Regional Office GRO(Grievance Redressal officer)
Our Grievance redressal policy Timeline: You will receive our response to your complaint within 14 days of receipt of complaint
SBI Life Regional Office GRO(Grievance Redressal officer)
Timeline: You will receive our response to your complaint within 14 days of receipt of complaint
Ms. Snehalatha K
EVP & Head – Customer Service & Experience
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022 - 6645 6785
Email - hcr@sbilife.co.in
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022 - 6645 6785
Email - hcr@sbilife.co.in
Timeline: You will receive our response to your complaint within 14 days of receipt of complaint
Mr. Deepak Unnikrishanan Nair
Chief of Customer Service & Experience
(Grievance Redressal Officer)
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in
Timeline: You will receive our response to your complaint within 14 days of receipt of complaint
Mr. Vinay Sah
Internal Ombudsman
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Timeline: You will receive our response to your complaint within 14 days of receipt of complaint
Timeline: You will receive our response to your complaint within 14 days of receipt of complaint