Ensuring high standards of customer satisfaction is an important part of our Mission Statement at SBI Life. To deliver excellence in customer service, we have put in place a prompt, accessible and responsive mechanism for addressing your grievances and suggestions.
In case the response doesn’t meet to your expectation, you may escalate to Grievance Redressal officer of the region - Regional Director
If you are not satisfied with the resolution of your complaint, you can Escalate to Corporate Office as below
If your complaint hasn’t been resolved to your satisfaction even after escalating, you can directly approach the Insurance Ombudsman for redressal