Call us toll free on
1800 267 9090
Grievance Redressal We understand that concerns can arise, and when they do, we're here to listen and support you. At SBI Life, we believe that addressing your grievances with care and transparency is fundamental to the trust you place in us. Every concern you raise receives our full attention, and we're committed to resolving matters in a manner that honours your experience and upholds the standards we promise to deliver. Registering a grievance with us is straightforward and accessible. You can reach our dedicated grievance redressal team through multiple channels designed to ensure your concerns are heard promptly. Our toll-free helpline connects you directly with advisors trained to handle grievances with sensitivity, available 24/7. You may also submit your grievance through email, visit any branch office, or contact the Grievance Redressal Officer at your nearest SBI Life Regional Office for personalised assistance. You will receive our response to your complaint within fourteen days of receipt, ensuring timely resolution. From acknowledgement to investigation and final resolution, we keep you informed throughout, providing you with the clarity and assurance you need at every stage. We're here to make things right, standing beside you with the support and commitment you expect from us.
At your nearest SBI Life office
Visit SBI Life office - Customer service desk
By Email
Send us an email at - wecare@sbilife.co.in
On our Toll Free number
24*7 Customer Service - 1800-267-9090
SBI Life Regional Office GRO (Grievance Redressal Officer)
Escalation Matrix
Level 1
Regional Director
SBI Life Regional Office GRO(Grievance Redressal officer)
Level 2
EVP & Head - Customer Service & Experience
Ms. Snehalatha K
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022 - 6645 6785
Email - hcr@sbilife.co.in
Level 3
Chief of Customer Service & Experience (Grievance Redressal Officer)
Mr. Deepak Unnikrishanan Nair
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6200
Email - ccseoffice@sbilife.co.in
Level 4
Internal Ombudsman
Mr. Vinay Sah
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Visit or Write to Insurance Ombudsman
Our Grievance Redressal Policy
Timeline: You will receive our response to your complaint within 2 weeks of
receipt
of complaint