Every grievance resolved fairly strengthens trust. In this address, Mr. Ajay Seth, Chairman of the Insurance Regulatory and Development Authority of India (IRDAI), highlights the importance of timely, fair, and empathetic grievance redressal in strengthening policyholder confidence. November 2026 is being observed as Grievance Resolution Month, an initiative by IRDAI calling upon insurers across the industry to review long-pending grievances, address unresolved disputes and strengthen their grievance redressal mechanisms. The initiative aims to go beyond reducing pendency numbers by encouraging fair and sustainable resolutions, greater accountability, and a more responsive, policyholder-centric insurance sector