SBI Life Customer Feedback | Consumer Grievance Redressal

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As stipulated by IRDAI in Annexure 2 of its circular F&I-CIR-INV-173-08-2011 dated July 29, 2011 & restated in IRDAI (Linked Insurance Products) Regulations, 2013, Ref. IRDA/Reg./15/73/2013 dated February 16, 2013, the computation of Net Asset Value for Linked funds stands modified.

We wish to inform all our policyholders / beneficiaries that in line with the recent changes introduced by IRDAI, the computation of Net Asset Value for Linked funds stands modified.

Old formula:
Market value of investment held by the fund +/- Expenses incurred in the purchase/sale of the assets + The value of any current assets + Any accrued income net of fund management charges - The value of any current liabilities less provisions, if any
Divided by the number of units existing at the valuation date (before any new units are allocated)

New formula:
Market Value of investment held by the fund + Value of Current Assets - Value of Current Liabilities & Provisions, if any
Divided by the number of Units existing on Valuation Date (before creation / redemption of Units)

Please note that SBI Life complies with the above mentioned changes w.e.f. August 17, 2011 and confirms that there will be no change in the number of units allotted to policyholders. Also, the policy documents shall stand modified accordingly.

Equity Valuation:

"As stipulated by IRDAI in its circular IRDAI/F&I/INV/CIR/213/10/2013 dated October 30, 2013, insurer shall select from National Stock Exchange (NSE) and BSE Ltd (BSE) as primary and secondary exchanges and the valuation of equity shares shall be made on the closing price of the primary exchange selected. If such security is not listed/ not traded on the primary exchange, Insurer shall use the closing price of the secondary exchange.

SBI Life Insurance Co. Ltd. has adopted NSE as the primary exchange and BSE as the secondary exchange for valuation of equity shares effective November 26, 2013.

The revised equity valuation policy of SBI Life is as follows:

"Listed equity shares will be valued at the closing price at the primary exchange i.e. National Stock Exchange (NSE) on valuation day.

If NSE price is not available on a particular valuation day, closing price of the secondary exchange i.e. BSE will be used for valuation.

If the security is not traded on both NSE and BSE on a particular valuation day, then the price at which the security is traded on the primary exchange and secondary exchange, as the case may be, on the earliest previous day will be used for valuation, provided such previous date is not more than 30 days prior to valuation date."

SBI Life Insurance always keeps you informed about latest products and services which are beneficial to you.

However, we have come across instances with misleading websites with similar domain names and URLs as SBI Life thereby misleading our valuable customers. We have also come across some instances where there were some unsolicited calls made in the name of SBI LIFE INSURANCE CO LTD and misleading e-mails have been sent by some vested interests in the name of SBI Life Insurance Company Ltd using misleading domains. SBI Life Insurance Co Ltd disowns all these fake, fraudulent and misleading calls and e-mails.

We understand the importance of keeping your personal information secure and confidential. Please note that these phishing (fake) e-mails and vishing (fake) calls are threat to your financial security. (Phishing is a fraudulent attempt, usually made through email, phone calls, SMS etc seeking your personal and confidential information)

Please follow these simple steps to ensure that your personal information is secure and confidential.

Check website authenticity:
Our Official Corporate website is www.sbilife.co.in and our official web domains are sbilife.co.in, sbi-life.com, sbilife.com, onlinesbilife.com, ebandhan.net. Any other website with domain name other than those mentioned above is not an authentic web entity of SBI Life Insurance

Check e-mail authenticity:
Reply to an e-mail, only if it is received from the domains - sbilife.co.in or sbi-life.com. Please do not respond to e-mails received from any other email IDs and domain names, as the same may be fraudulent/phishing (fake) e-mails

Check call authenticity:
Any call that solicits to get your personal financial information like your policy no., bank account details, your password, etc is not from SBI Life Insurance

Make online transactions only on secured websites with 'https' and has a padlock symbol rather than 'http' in the address bar

Do not share your confidential information like password, customer-id, date of birth, credit card number, etc on e-mail or on a phone call, even if it is from a trusted source like your insurer, IRDAI, Income Tax Department, Bank, Credit Card Company, etc

Do not handover your credit card or disclose your CVV or PIN number to anyone

In case you find any website with other domain names, get any suspicious call / SMS / e-mail, please report back immediately to us on info@sbilife.co.in or call at 1800 267 9090.

SBI Life Insurance is an ISO 22301 certified Insurance Company for its Business Continuity Management System (BCMS). Our BCMS addresses the safety of our employees and enables the company to restore critical business operations to the minimum agreed level in the event of any contingency.

To prepare people to manage potential emergencies

To restore critical business operations to the minimum agreed level within the recovery point objective (RPO), recovery time objective (RTO) and minimum business continuity objective (MBCO)

BCM comprises of three primary elements:

Disaster Prevention: Implementation of mitigation measures to increase organizational resilience by reducing the probability and impact of disasters

Emergency Response: Planning and preparing to manage the disaster

Resumption and recovery: Planning and preparing for post disaster activities

SBI Life shall endeavor to continually improve the suitability, adequacy and effectiveness of the BCMS.

Ref: IRDA/CAD/PNTC/MISC/046/01/2014

Date: 29-01-2014

IRDA CAUTIONS PUBLIC AGAINST SPURIOUS CALLS AND FICTITIOUS OFFERS

Insurance Regulatory and Development Authority (IRDA) has been receiving complaints, through email/letters and in its Integrated Grievance Management System, from members of public informing the Authority that they are receiving spurious calls from unidentified persons:

Claiming to be representatives of IRDA and offering insurance policies of different insurance companies with various benefits.

Claiming that IRDA is distributing bonus to insurance policy holders out of the funds invested by insurance companies with IRDA.

Claiming that the policyholder would receive bonuses being distributed by IRDA if they purchase an insurance policy and wait for a few months after which the bonus would be released by IRDA.

Advising customers to subscribe to fresh policy after surrender of the existing policy and wait for a few months after which the fresh policy would be entitled for additional enhanced returns / benefits.

Informing that ‘Survival Benefit or Maturity Proceeds or Bonus’ is due under their existing policy and investing in a new insurance policy is mandatory to receive the amounts which are due.

Advising public to invest in insurance policies to avail gifts, promotional offers, interest free loans, or setting up of Telecom towers or other such offers.

The general public is hereby informed that IRDA is a regulatory body established by an Act of Parliament, i.e. the Insurance Regulatory and Development Authority Act 1999, to protect the interests of the policyholders, to regulate, promote and ensure orderly growth of the insurance industry and for matters connected therewith or incidental thereto. Further, IRDA informs the members of public that:

IRDA does not involve directly or through any representative in sale of any kind of insurance or financial products.

IRDA does not invest the premium received by insurance companies.

IRDA does not announce any bonus for policyholders or insurers.

Any person making any kind of transaction with such individuals/agents will be doing the same at their own risk.

IRDA hereby urges the public to remain alert and not to fall prey to frauds or scams perpetrated by miscreants who impersonate to be employees / officers of IRDA or other insurance companies.

If any member of the public notices such instances, he or she may lodge a police complaint, along with the details of the caller and telephone number from which the call was received, in the local police station.

Consumer Affairs Department
IRDA

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BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS /FRAUDULENT OFFERS