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Insurance Products - Frequently Asked Questions (FAQs) | SBI Life Insurance

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NOTICES

As stipulated by IRDAI in its circular F&I-CIR-INV-173-08-2011 dated July 29, 2011 the computation of Net Asset Value for Linked funds stands modified. Click here to Know more
The Asset Allocation of unit-linked funds, has been revised with effect from 1st November 2013. Please refer the 'Fund Performance'Section for details.
Beware of fraudulent websites, call and e-mails. To read more, Please Click Here | Anti Fraud Policy
Business Continuity Management(BCM) of SBI Life. Know more
SBI Life Insurance Company Limited and SBI are separate legal entities.

BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS

IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
To read more, please click here - IRDAI Public Notice

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SBI Life Insurance Company Limited

IRDAI REGISTRATION NO. 111

Issued on 29th March 2001. Trade logo displayed above belongs to State Bank of India and is used by SBI Life under license.

REGISTERED & CORPORATE OFFICE:

SBI Life Insurance Co. Ltd, Natraj, M.V. Road & Western Express Highway Junction, Andheri (East),
Mumbai - 400 069.
CIN: L99999MH2000PLC129113

IRDAI | Consumer Education Website by IRDAI | Sitemap | Life Insurance Council | SFIN Codes | Privacy Policy | Disclaimer | Do Not Call

© 2024 SBI Life Insurance Company Limited. All rights reserved.

NAV COMPUTATION NOTIFICATION

As stipulated by IRDAI in Annexure 2 of its circular F&I-CIR-INV-173-08-2011 dated July 29, 2011 & restated in IRDAI (Linked Insurance Products) Regulations, 2013, Ref. IRDA/Reg./15/73/2013 dated February 16, 2013, the computation of Net Asset Value for Linked funds stands modified.

We wish to inform all our policyholders / beneficiaries that in line with the recent changes introduced by IRDAI, the computation of Net Asset Value for Linked funds stands modified.

Old formula:
Market value of investment held by the fund +/- Expenses incurred in the purchase/sale of the assets + The value of any current assets + Any accrued income net of fund management charges - The value of any current liabilities less provisions, if any
Divided by the number of units existing at the valuation date (before any new units are allocated)

New formula:
Market Value of investment held by the fund + Value of Current Assets - Value of Current Liabilities & Provisions, if any
Divided by the number of Units existing on Valuation Date (before creation / redemption of Units)

Please note that SBI Life complies with the above mentioned changes w.e.f. August 17, 2011 and confirms that there will be no change in the number of units allotted to policyholders. Also, the policy documents shall stand modified accordingly.

Equity Valuation:

"As stipulated by IRDAI in its circular IRDAI/F&I/INV/CIR/213/10/2013 dated October 30, 2013, insurer shall select from National Stock Exchange (NSE) and BSE Ltd (BSE) as primary and secondary exchanges and the valuation of equity shares shall be made on the closing price of the primary exchange selected. If such security is not listed/ not traded on the primary exchange, Insurer shall use the closing price of the secondary exchange.

SBI Life Insurance Co. Ltd. has adopted NSE as the primary exchange and BSE as the secondary exchange for valuation of equity shares effective November 26, 2013.

The revised equity valuation policy of SBI Life is as follows:

"Listed equity shares will be valued at the closing price at the primary exchange i.e. National Stock Exchange (NSE) on valuation day.

If NSE price is not available on a particular valuation day, closing price of the secondary exchange i.e. BSE will be used for valuation.

If the security is not traded on both NSE and BSE on a particular valuation day, then the price at which the security is traded on the primary exchange and secondary exchange, as the case may be, on the earliest previous day will be used for valuation, provided such previous date is not more than 30 days prior to valuation date."

BEWARE OF FRAUDULENT WEBSITES, CALLS AND E-MAILS

Dear Customer, SBI Life Insurance always keeps you informed about latest products and services which are beneficial to you. However, we have come across instances with misleading websites with similar domain names and URLs as SBI Life thereby misleading our valuable customers. We have also come across some instances where there were some unsolicited calls made in the name of SBI LIFE INSURANCE CO LTD and misleading e-mails have been sent by some vested interests in the name of SBI Life Insurance Company Ltd using misleading domains. SBI Life Insurance Co Ltd disowns all these fake, fraudulent and misleading calls and e-mails. We understand the importance of keeping your personal information secure and confidential. Please note that these phishing (fake) e-mails and vishing (fake) calls are threat to your financial security. (Phishing is a fraudulent attempt, usually made through email, phone calls, SMS etc seeking your personal and confidential information) Please follow these simple steps to ensure that your personal information is secure and confidential.
Dos
•	Check website authenticity: Our Official Corporate website is www.sbilife.co.in and our official web domains are sbilife.co.in, sbi-life.com, sbilife.com, onlinesbilife.com, ebandhan.net. Any other website with domain name other than those mentioned above is not an authentic web entity of SBI Life Insurance
•	Check e-mail authenticity: Reply to an e-mail, only if it is received from the domains - sbilife.co.in or sbi-life.com. Please do not respond to e-mails received from any other email IDs and domain names, as the same may be fraudulent/phishing (fake) e-mails
•	Check call authenticity: Any call that solicits to get your personal financial information like your policy no., bank account details, your password, etc is not from SBI Life Insurance
•	Make online transactions only on secured websites with 'https' and has a padlock symbol rather than 'http' in the address bar
Don'ts
•	Do not share your confidential information like password, customer-id, date of birth, credit card number, etc on e-mail or on a phone call, even if it is from a trusted source like your insurer, IRDAI, Income Tax Department, Bank, Credit Card Company, etc
•	Do not handover your credit card or disclose your CVV or PIN number to anyone
In case you find any website with other domain names, get any suspicious call / SMS / e-mail, please report back immediately to us on info@sbilife.co.in or call at 1800 267 9090.

SBI Life's Anti Fraud Policy

We wish to inform our esteemed existing and prospective policyholders that SBI Life Insurance Company Limited has an Anti Fraud Policy in place. In case a fraud is suspected by you, please call our toll free number 1-800-267-9090 and / or log your complaint / incident details immediately on our email ID info@sbilife.co.in
To view an extract of the Fraud Prevention Policy, Please click here
Beware of Insurance fraudulent practices.

Business Continuity Management (BCM)

SBI Life Insurance is an ISO 22301 certified Insurance Company for its Business Continuity Management System (BCMS). Our BCMS addresses the safety of our employees and enables the company to restore critical business operations to the minimum agreed level in the event of any contingency. Our BCMS aims:

•	To prepare people to manage potential emergencies
•	To restore critical business operations to the minimum agreed level within the recovery point objective (RPO), recovery time objective (RTO) and minimum business continuity objective (MBCO)
BCM comprises of three primary elements:

•	Disaster Prevention: Implementation of mitigation measures to increase organizational resilience by reducing the probability and impact of disasters
•	Emergency Response: Planning and preparing to manage the disaster
•	Resumption and recovery: Planning and preparing for post disaster activities
SBI Life shall endeavor to continually improve the suitability, adequacy and effectiveness of the BCMS.

PUBLIC NOTICE

Ref: IRDA/CAD/PNTC/MISC/046/01/2014

Date: 29-01-2014

IRDA CAUTIONS PUBLIC AGAINST SPURIOUS CALLS AND FICTITIOUS OFFERS

Insurance Regulatory and Development Authority (IRDA) has been receiving complaints, through email/letters and in its Integrated Grievance Management System, from members of public informing the Authority that they are receiving spurious calls from unidentified persons:

Claiming to be representatives of IRDA and offering insurance policies of different insurance companies with various benefits.

Claiming that IRDA is distributing bonus to insurance policy holders out of the funds invested by insurance companies with IRDA.

Claiming that the policyholder would receive bonuses being distributed by IRDA if they purchase an insurance policy and wait for a few months after which the bonus would be released by IRDA.

Advising customers to subscribe to fresh policy after surrender of the existing policy and wait for a few months after which the fresh policy would be entitled for additional enhanced returns / benefits.

Informing that ‘Survival Benefit or Maturity Proceeds or Bonus’ is due under their existing policy and investing in a new insurance policy is mandatory to receive the amounts which are due.

Advising public to invest in insurance policies to avail gifts, promotional offers, interest free loans, or setting up of Telecom towers or other such offers.

The general public is hereby informed that IRDA is a regulatory body established by an Act of Parliament, i.e. the Insurance Regulatory and Development Authority Act 1999, to protect the interests of the policyholders, to regulate, promote and ensure orderly growth of the insurance industry and for matters connected therewith or incidental thereto. Further, IRDA informs the members of public that:

IRDA does not involve directly or through any representative in sale of any kind of insurance or financial products.

IRDA does not invest the premium received by insurance companies.

IRDA does not announce any bonus for policyholders or insurers.

Any person making any kind of transaction with such individuals/agents will be doing the same at their own risk.

IRDA hereby urges the public to remain alert and not to fall prey to frauds or scams perpetrated by miscreants who impersonate to be employees / officers of IRDA or other insurance companies.

If any member of the public notices such instances, he or she may lodge a police complaint, along with the details of the caller and telephone number from which the call was received, in the local police station.

Consumer Affairs Department
IRDA

DISCLAIMER

The information, material, advices, suggestions, illustrations notifications, circulars etc. are collectively stated "the content" in this website. Though every effort has been made to provide accurate content, the said content may contain some mistakes or omissions or inaccuracies or typographical errors, etc. due to inadvertent and unintentional human or technical errors while uploading or revising the content from time to time. The Readers and viewers are advised to note the same and conduct their own due diligence before taking any decision based on the content in this website and SBI Life does not assume any responsibility for such unintentional and inadvertent errors

SBI Life reserves its right to correct any part of the said content at any time as and when required at its sole discretion. The content of this website shall not be displayed or printed in any form in part or whole without the prior written approval of SBI Life.

E-mail messages sent to SBI Life over the Internet cannot be guaranteed to be completely secure. The integrity of such messages cannot be guaranteed on the Internet and SBI Life will not be responsible for any damages incurred by users due to messages send or received by them to and from SBI Life.

SBI Life does not send emails from other than domain names - sbilife.co.in & sbi-life.com. Please do not respond to any mails other than email IDs with this domain name as same may be fraudulent/phishing emails.

Do Not Call

We have come across unsolicited commercial communications (UCCs) in the form of SMSs or telephone calls being made on behalf of SBI Life Insurance Company Ltd. to telecom subscribers registered with NDNC Registry or under the Telecom Commercial Communications Customer Preference Regulations.

We at SBI Life would like to inform you that we value your privacy and would never make any unsolicited commercial calls / SMS if you have chosen not to receive Commercial Communications.

In case you have registered yourselves on www.nccptrai.gov.in or www.nccptrai.gov.in/nccpregistry and you do receive such calls or SMSs claiming to be from SBI Life Insurance, we urge you to please report immediately to us at info@sbilife.co.in

To ensure that there is no intrusion of your privacy by any telemarketing calls, you can request your number to be included in the National Do Not Call Registry.

Details on the same are available with your telecom service provider. For more details, you may log on to www.nccptrai.gov.in