Value Creation Model
Turning Dreams into Enduring Impact
Our differentiated strengths power a business model built for sustainable growth. By leveraging our resources effectively, we create capital-wise value and long-term outcomes that enable us to support every stakeholder and stay future-ready.
Our Business Approach
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Purpose
Values
Ethos
What we do
- Empower individuals and businesses to identify and protect against financial risks.
- Offer accessible, customer-focused insurance products through diverse channels.
- Assess and manage risks diligently with expert underwriting and actuarial support.
- Ensure prompt, fair claims settlement to support policyholders.
- Invest prudently to generate sustainable returns for policyholders and shareholders.
- Maintain compliance, promote financial inclusion and build trust through transparency.
- Integrate ESG principles by promoting sustainable investments and responsible business practices.
Key Functions
- Product Development
- Underwriting and Risk Assessment
- Sales and Distribution
- Claims Management
- Customer Service and Relationship Management
- Financial and Investment Management
- Actuarial Services
- Compliance and Regulatory Affairs
- Technology and Digital Innovation
- Risk Management and Governance
Our Offerings
Protection
Savings
Child Plan
Wealth Plan
Retirement Plan
Stakeholders
Customers
Employees
Suppliers
Communities
Business Partners
Shareholders
Regulators
ESG Pillars
- Sustainable operations
- Diversity, equity and inclusion
- Responsible investment
- Ethical conduct and governance
- Community support
Strategic Objectives and priorities
Robust distribution model with unparalleled reach
Sustainable growth with value creation
Customer engagement with enhanced experience
Building skilled and dynamic team
Expanding digital footprints for seamless journey
Financial
Input
- ₹ 169.8 bn Networth
- ₹ 4,480.4 bn AUM
Capital-wise Output
- ₹ 702.5 billion Embedded Value (EV)
- ₹ 59.5 billion Value of New Business (VoNB)
- 15.1% Return on Equity (RoE)
- 20.2% Return on Embedded Value (RoEV)
- Zero debt Company
- ₹ 849.85 billion Gross Written Premium
- ₹ 355.77 billion New Business Premium
- ₹ 214.17 billion Annualised Premium Equivalent (APE)
- ₹ 24.13 billion Profit after tax
- 1.96 Solvency Ratio
Outcomes
Financial Resilience and Shareholder Value
- Sustained profitability backed by robust cashflows
- Continued delivery of superior value to shareholders
- Strengthened financial position enabling long-term growth
SDGs
Service
Input
- 1,110 Offices
- 41,000+ Partner branches
- ₹ 1,006.2 mn Spent on infrastructure through capex (furniture and fittings, office equipment, leasehold improvements etc.)
Capital-wise Output
- 2.2 million new policies issued
- 25.5 million new lives covered
- 13th Month Persistency: 87.4%
- 61st Month Persistency: 62.7%
- No. of products: Individual - 25, Group - 8
- Customer Grievance ratio - 5 per 10,000 policies
Outcomes
Expanding Distribution and Product Innovation
- Wider market reach through a growing, diversified distribution network
- Launch of innovative, customer-centric products tailored to evolving needs
- Enhanced accessibility and service delivery across geographies
SDGs
Intellectual
Input
- ₹ 426 mn Investment in technology
- ₹ 138.5 mn Investment in software
- Enterprise risk management framework
- Strong investment framework
- Robust cybersecurity and data privacy standards
- Utilisation of artificial intelligence and machine learning in operation processes
Capital-wise Output
- 97% renewals collected digitally
- 98.7% individual policies sourced digitally
- 345 Robotic Process Automation (RPA) bots deployed
- 170 e-training modules created
- Trainings imparted to employees - 99%, distributors - 85%
- 54% individual proposals processed through automated underwriting
Outcomes
Strong Digital Momentum
- Accelerated adoption of digital platforms for sales and servicing
- Increased engagement and conversion through online journeys
- Positive traction for new digital-led initiatives and campaigns
SDGs
Human
Input
- 26,355 Employees
- ₹ 358.2 mn Spent on employee training
- Employee Engagement Initiatives
Capital-wise Output
- ₹ 3.4 crore revenue generated per employee
- 22.5% women employees (up from 21% in FY24)
- Avg. training hours per employee: ~49 hours classroom + ~12 hours digital
- 83.84% Employee Retention rate
- 5 years Average Tenure of employees
Outcomes
Employer of Choice
- Reinforced brand as a trusted and aspirational employer
- Strong focus on employee engagement and workplace culture
- Improved retention and career development across roles
SDGs
Social and Relationship
Input
- 31 CSR partners
- ₹ 146 mn CSR spend on education, ₹ 36 mn on healthcare and ₹ 17 mn spend on environment
- Insurance awareness aligning with Government's vision ‘Insurance for all by 2047'
- 309K+ Distributors
Capital-wise Output
- 52.3 million lives covered under PMJJBY
- 82 Net Promoter Score
- 53,000+ CSR beneficiaries
- 652k+ new policies issued in rural areas
- 3.9 million new lives covered in the social sector
- Insurance awareness in Chhattisgarh State aligning with Government's vision ‘Insurance for all by 2047'
- ₹ 9,741.4 billion Sum Assured
- ₹ 37.4 billion Commission paid
Outcomes
Enduring Stakeholder Relationships
- Deeper trust and long-term engagement with customers and communities
- Continued alignment with regulatory bodies and distribution partners
- Customer-first approach driving loyalty and satisfaction
SDGs
Natural
Input
- ESG framework implemented
- Scope 1, 2 and 3 emissions tracking initiated
- Responsible investment strategy and framework
- Decarbonisation strategy
- Rainwater harvesting
- Water management, waste reduction and recycling initiatives
- Energy-efficient appliances and technology
Capital-wise Output
- 4,108.54 MTCO2e Scope 1 emissions
- 16,384.35 MTCO2e Scope 2 emissions
- 3,367 kgs of E-waste disposed through green channels with zero emissions
- 5,981 kgs of waste recycled
- 60,000+ native saplings planted (Miyawaki)
Outcomes
Sustainability and Environmental Stewardship
- Active steps toward reducing environmental footprint across operations
- Ongoing efforts to promote awareness of natural capital conservation
- Integration of sustainability into internal culture and external partnerships
SDGs
