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Our Value Creation Model

Our distinctive competitive strengths enable us to create value for all our stakeholders. Our business model shows how we operate, capital-wise value we create for all our stakeholders and outcomes created to help us meet future challenges.
SDGs IMPACTED
Financial
  • Equity Share Capital: ₹ 10.0 billion
  • AUM: ₹ 3,889.2 billion
Manufactured
  • No. of offices: 1,040
  • Spend on infrastructure
    through capex: ₹ 815.3 million
Intellectual
  • Investment in technology:
    ₹ 574.7 million
  • Investment in software: ₹ 46.6 million
Human
  • No. of employees: 23,893
  • Spend on employee training: ₹ 332 million
  • Spending on measures towards well-being of employees as a % of total revenue: 0.2%
  • Project Shakti
Social & Relationship
  • Offices in rural & semi urban areas: 40%
  • No. of CSR partners: 34
  • CSR spends: ₹ 205.4 million
Natural
  • Implementation of ESG framework
  • Tracking emissions
Financial

Liberate individuals to pursue their dreams, by securing the needs and aspirations of their loved ones.

VALUES
ETHOS

Our Stakeholders

Customers
Employees
Business Partners
Shareholders
Regulators
Suppliers
Communities

ESG Pillars

  • Sustainable operations
  • Diversity, equity and inclusion
  • Responsible investment
  • Ethical conduct and governance
  • Community support

Strategic Objectives & Priorities

Robust distribution model

Sustainable growth with value creation

Customer engagement with enhanced experience

Building skilled and dynamic team

Expanding digital footprint for a seamless journey

Financial
  • EV: ₹ 582.6 billion
  • VoNB: ₹ 55.5 billion
  • ROE: 13.6%
  • ROEV: 21.8%
Manufactured
  • No. of policies issued: 22.6 lakhs
  • Lives covered: 37.9 million
  • Persistency ratio: 86.8% (13th month);
    58.6% (61st month)
Intellectual
  • New products launched: 2
  • Renewal premium collected digitally: 96%
  • Individual policies sourced digitally: 99%
  • Robotic process automation: 272
  • E-training modules: 55
  • Individual proposals processed through automated underwriting: 45%
Human
  • Revenue generated per employee: ₹ 3.6 crore
  • Gender diversity: 21.04% women employees
  • Average number of training hours per employee: 10 hours of eShiksha
  • Average number of years spent by an employee in the Company: 4 years 11 months
Social & Relationship
  • Net Promoter Score: 72
  • No. of CSR beneficiaries: 105,000+
  • No. of new policies issued in rural areas: 696,067
  • No. of lives covered in social sectors: 15.0 million
Natural
  • Scope 1 emissions: 2,735.11 MTCO2e
  • Scope 2 emissions: 15,260.10 MTCO2e
  • E-waste: 2,669 kgs
Financial
  • Financial stability
  • Robust cashflows and profitability
  • Superior value for shareholders
Manufactured
  • Growing distribution network
  • Diverse range of innovative products and services
  • Increased value created for customers
Intellectual
  • Strong response to new launches
  • Healthy traction on digital platforms
Human
  • Strong employer brand equity
  • Employee engagement and satisfaction
  • Improved talent retention
Social & Relationship
  • Long-lasting trusted relationships with communities, customers and stakeholders
Natural
  • Reducing our environmental footprint and creating awareness on conserving natural capital across all internal and external stakeholders
Financial
Manufactured
Intellectual
Human
Social & Relationship
Natural
Our Value Creation Model