OPERATIONAL HIGHLIGHTS

A reflection of agile response

We reorganised our operations to respond to the changing market dynamics, induced by the pandemic. We launched new products in line with the increased demand for protection products. Harnessing the power of digitalisation, we seamlessly moved the entire process online – from on-boarding to customer servicing, and disbursing claims. We also use digital channels to train and upskill employees.

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FY21 highlights

16.56 lakh

Individual New Business Policies

106.57 lakh

New lives covered under group policies

206.24 bn

New Business Premium

24%

Increase in New Business Premium

23%

Increase in Renewal Premium Business

214.93 bn

Benefits Payout (net of reinsurance)

Key Initiatives

Signed a bancassurance pact with UCO Bank

We have been partnering with banks to further extend our reach. During the year, we entered into a bancassurance pact with UCO Bank, making holistic insurance solutions accessible to customers through UCO Bank’s branches across the country.

Providing our products across

3,086

Branches of UCO Bank

Financial Immunity Survey

SBI Life commissioned the ‘Understanding consumer attitude towards Financial Immunity’ survey with The Nielsen Company, covering the length and breadth of India. The survey results provided deep insights into consumer predispositions towards financial immunity in a post-COVID world.

2,400

Customers reached

13

Cities covered

Bancassurance tie-up with YES Bank

SBI Life Insurance and YES Bank signed a Bancassurance agreement to offer a comprehensive bouquet of life insurance solutions to the bank’s customers across the country. This partnership will leverage YES Bank’s digital capabilities and wide presence to further expand our customer base.

Launched ‘Smart Future Choices’

We launched the ‘SBI Life - Smart Future Choices’ savings product, tapping into the rising customers awareness on the need for insurance. An individual, non-linked, participating life insurance savings product provides customers the ‘Power to Choose’ various options and benefits as per their changing needs throughout the policy term, such as premium amount, policy term or premium payment term.

Self-assessment of financial immunity for customers

We launched an interactive online platform for consumers to self-assess their Financial Immunity. The score derived from assessment guided individuals to take the required steps for narrowing their protection gaps and encourage them to strengthen their financial immunity.

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