We endeavour to create long-term value for our stakeholders through our business activities, prudent strategies, focused execution, and robust risk management and governance. We are a resilient enterprise with the ability to adapt to the dynamic external environment.
OUR VALUE CREATION MODEL
Over the years, we have built a robust, scalable business model that has remained resilient through economic cycles. Our activities are driven by our vision and reflect our core values. Our customers are at the heart of our business – across the stages of product development, distribution, underwriting risks, investing our corpus and providing services throughout their lifecycle. We strive to optimise our capitals to maximise value for our stakeholders.
Our strengths
Strong brand equity and parentage, dominant market positioning and robust distribution network, among others, act as key drivers of our value creation process and together they lend us a distinct edge in an intensifying competitive environment.
Stakeholder engagement
Engaging with stakeholders in a structured manner through meaningful and transparent communication enables us to cultivate long-term relationships. We have adopted a stakeholder-inclusive approach that balances the needs, interests and expectations of our stakeholders and provides us valuable, actionable insights to devise our future roadmap. It also enables us to make the necessary adjustments in line with the evolving socio-economic and regulatory environment.
Materiality assessment
Constant engagement with stakeholders throws light on the issues material to them. We identify and respond to existing and emerging matters that present risks and opportunities for our business segments and stakeholders.
Our external environment
We keep a close watch on the developments in the external environment to maximise the emerging opportunities and manage the emerging risks in a prudent manner. Our ability to respond to these trends with agility and efficacy is key to our success in the long run.
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Integrated Annual Report 2019-20