Life Insurance Policy Claim Settlement & Maturity - SBI Life
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Claims and Maturity

Claim Intimation and Settlement Process

At SBI Life, our commitment to you is a worry-free future so that you can enjoy your present. Through our claim Intimation and Settlement Process, we strive to honour this commitment.We make every effort to ensure that you recieve the claim amount that you or your family are entitled to, quickly and easily.

We follow a simple 3-step Claim Settlement process
Claim Settlement Process is a simple 3 step process:

File Claim Online

By Post

Send the dully filled claim form along with the supporting documents to the following address:

SBI Life Insurance Co. Ltd,

8th level Seawoods Grand Central, Tower 2,

Sector 40, plot No.R-1, Seawoods, Nerul,

Navi Mumbai- 400706.

At the SBI Life Branch

Submit the dully filled claim form along with the supporting documents at your nearest SBI Life branch.

Via Email :

claims@sbilife.co.in
TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

File Claim online


Address should not exceed more than 500 characters
Document type allowed JPEG,TIF,PDF,PNG
(max file size upto 1MB)

Important:

1. Please send the hard copies of the documents mentioned in the "Claim Document Process" to your nearest SBI Life Branch

2. The Claim will be registered only on receipt of physical documents at any of our SBILife Branch

I accept the above mentioned conditions and the information provided in the above form is true to the best of my knowledge.

At the SBI Life Branch

The documents to be submitted for each type of claim are clearly listed in the section below. In addition to these, we may request for other documents for checking the admissibility of the claim. Kindly submit the same by email or mail them to us at the address mentioned in the Claim Intimation section or visit your nearest SBI Life branch

SBI Life Insurance Co. Ltd,

8th level Seawoods Grand Central, Tower 2,

Sector 40, plot No.R-1, Seawoods, Nerul,

Navi Mumbai- 400706.

TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

At the SBI Life Branch

All claims will be assessed based on the claim documents that you/your family will submit  and the information that the life Assured provided to us in the proposal form.
 
Once a claim decision is taken , the claim amount will be released as per the terms and conditions of the policy.
 
Throughout the Claim Settlement Process , we will always be there to assist you/your family in better understanding of the requirements and faster completion of documents submission.
 
For any further assistance with claim settlement , please feel free to mail us at - info@sbilife.co.in

SBI Life Insurance Co. Ltd,

8th level Seawoods Grand Central, Tower 2,

Sector 40, plot No.R-1, Seawoods, Nerul,

Navi Mumbai- 400706.

TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

Mandatory Documents

    • Claim Form
    • Original Policy Document
    • Original or Attested* Death Certificate issued by local authority
    • Claimant’s current address proof
    • Claimant’s photo ID proof
    • Direct Credit Mandate form (download sign) Claimant’s Valid## bank passbook/statement or Cancelled Cheque with pre-printed Name and pre-printed Bank account number

Additional Documents

    • Medical attendant’s certificate
    • Hospital treatment certificate
    • Employer’s certificate (for salaried individuals)
    • Copy of FIR/Punchnama Report/Post Mortem#
    • Copy of Inquest Report/Police Final Report/Chemical Analysis Report/Magistrate’s verdict#

    In case TDS is applicable and customer is residing in a country where DTAA is applicable, the following documents can be submitted by the customer to avail DTAA benefit for exemption from tax.

    • Tax Residency Certificate
    • Form 10F
    • Residency Proof issued by the government of the country in which customer is staying
#Required only in case of Unnatural Death (Accident / Suicide / Murder)
*Death certificate to be attested from any of the following officials: i) Bank Manager ii) Gazetted Officer iii) Magistrate iv) Headmaster of High School v) Head Postmaster or Sub-Postmaster vi) Officer of SBI Life
##Updated passbook / Statement with latest entry being within one month of submission date

Mandatory Documents

    • Claim Form
      • Credit Life Claim Form
      • Micro-Insurance Claim Form
      • Swarna Jeevan Claim Form
      • Sampoorna Suraksha Employer Employee Non EDLI Scheme Claim form
      • Sampoorna Suraksha Employer Employee EDLI Scheme Claim Form
      • Sampoorna Suraksha Housing Loan Claim Form
      • Sampoorna Suraksha Non Employer EmployeeScheme Claim Form
    • Certificate of Insurance
    • Original Death Certificate issued by Local Authority OR Attested* copy of Death Certificate
    • Banker’s Certificate (Only for Super Suraksha – Home Loan, Car Loan, Tractor Loan Policies)
    • Claimant's current address proof
    • Claimant's photo ID proof
    • Claimant's Valid## Bank pass book / Bank statement / cancelled cheque
    • Credit Account Statement / Loan Account Statement (for all Credit life Cases)

Additional Documents

    • Medical attendant’s certificate
    • Hospital treatment certificate
    • Employer’s certificate (for salaried individuals)
    • Copy of FIR/Punchnama Report/Post Mortem#
    • Copy of Inquest Report/Police Final Report/Chemical Analysis Report/Magistrate’s verdict#
#Required only in case of Unnatural Death (Accident / Suicide / Murder)
*Death certificate to be attested from any of the following officials: i) Bank Manager ii) Gazetted Officer iii) Magistrate iv) Headmaster of High School v) Head Postmaster or Sub-Postmaster vi) Officer of SBI Life
##Updated passbook / Statement with latest entry being within one month of submission date

Individual Maturity

    • Original Policy Document
    • Maturity Discharge Voucher
    • Life Assured’s current address proof
    • Life Assured’s ID proof
    • Direct Credit Mandate form
    • Life Assured’s Valid## Bank pass book/bank statement/crossed cheque
    • Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

Pension Maturity

    • Original Policy Document
    • Maturity Discharge Voucher
    • Option Sheet (available in SBI Life Branch 3 months before the due date)
    • Life Assured’s current address proof
    • Life Assured’s ID proof
    • Direct Credit Mandate form (download sign)Life Assured’s Valid## Bank pass book/bank statement/crossed cheque
    • Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

Annuity (Individual and Group)

    • Certificate of Existence

Survival Benefits

    • Life Assured’s current address proof#
    • Life Assured’s ID proof#
    • Direct Credit Mandate form
    • Life Assured’s Valid## Bank pass book/bank statement/crossedcheque
    • Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

    *Applicability of Section 194DA of the Income Tax Act, 1961
    • For Policies with Date of Commencement between 01/01/2003 to 31/03/2012 and Annual Premium exceeds 20% of Base Cover or
    • For Policies with Date of Commencement 01/04/2012 and onwards and Annual Premium exceeds 10% of Base Cover or
    • If the total payouts (SB / Maturity / Surrender / Partial Withdrawal) under all policies taken together, in one financial year is 1 Lakh< Above

Additional Documents from NRIs

    • Self Declaration for Tax Residency
    • Form 10F
    • Proof of residency issued by the government of that country
##Updated passbook / Statement with latest entry being within one month of submission date
#Only when the date of commencement of the policy is prior to 01/08/2006 and the annualized premium is more than 10,000/-