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Claims and Maturity

Claim Intimation and Settlement Process

At SBI Life, our commitment to you is a worry-free future so that you can enjoy your present. Through our claim Intimation and Settlement Process, we strive to honour this commitment.We make every effort to ensure that you recieve the claim amount that you or your family are entitled to, quickly and easily.

We follow a simple 3-step Claim Settlement process

Documents to be Submitted

Claim Settlement Process is a simple 3 step process:

File Claim Online

Policy Number

Date of Birth

Claim Type

Living Benefits Death Claims

By Post

Send the dully filled claim form along with the supporting documents to the following address:

SBI Life Insurance Co. Ltd,

8th level Seawoods Grand Central, Tower 2,

Sector 40, plot No.R-1, Seawoods, Nerul,

Navi Mumbai- 400706.

At the SBI Life Branch

Submit the dully filled claim form along with the supporting documents at your nearest SBI Life branch.

Via Email :

For Death Claim : claims@sbilife.co.in

For Living Benefit claims (Maturity/Survival Benefit/Annuity): maturity@sbilife.co.in

FAQs for Claims and Maturity

TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

File Claim online

Policy Number:

Name of Life Assured:

Type of Claim:

Date of Death:

Cause of Death:

Name of the Claimant:

Relationship with Life Assured:

Mobile No. of the Claimant:

Email ID of the Claimant:

Address of the Claimant:

Address should not exceed more than 500 characters

Pincode:

City:

State:

Main documents:

Document type allowed for upload Documents JPEG,TIF,PDF,PNG

Death Certificate:

(max file size upto 1MB)

Claim Form :

(Max 8 Pages, Max size 5 MB)

Original Policy Document :

(Max 4 Pages , Max size 3 MB)

KYC of nominee / claimant :

(Max 2 Pages, Max size 2 MB)

KYC of Life Assured :

(Max 2 Pages, Max size 2 MB)

Bank passbook / statement / cancelled cheque of nominee / claimant :

(Max 2 Pages, Max size 2 MB)

Additional documents:

Document type allowed for upload Documents JPEG,TIF,PDF,PNG

Medical records :

(Max 8 pages, Max size 5 MB)

First Information Report :

(Max 4 Pages , Max size 3 MB)

Post Mortem Report :

(Max 6 Pages , Max size 4 MB)

Inquest panchnama:

(Max 4 Pages , Max size 3 MB)

Evaluate the Expression

Important:

1. Please upload the self attested documents (by claimant).

2. Kindly upload clear image of all documents for faster processin.

3. Submitting all documents at one go would lead to quicker processing of the claim.

4. Only originals of Death certificate and policy document (containing the policy details page) to be uploaded.

5. For the remaining documents copy of the images can be uploaded.

6. The claim would be registered based on the documents uploaded in website.

7. The claim admission is subjected to verifications of the documents submitted.

8. SBI Life will connect with you for any further clarifications / documents if necessary.

9. Call us toll free at 1800 267 9090(Available from 9:00 am to 9:00 pm everyday).

10. You can E-mail us at : info@sbilife.co.in.

I accept the above mentioned conditions and the information provided in the above form is true to the best of my knowledge.

Policy Number:

Name of Policy Assured:

Type of Claim:

Bank account Number:

Confirm Bank account Number:

IFSC Code:

Bank Name:

Mobile No. of the Claimant:*

Email ID of the Claimant:

COE attested date:*

Upload Certificate of existence: *

Document type allowed JPEG,TIF,PDF,PNG. (max file size upto 1MB)

Upload Bank Account Proof:

Document type allowed JPEG,TIF,PDF,PNG. (max file size upto 3MB)

Upload OPD documents:

Document type allowed JPEG,TIF,PDF,PNG. (max file size upto 3MB)

Upload KYC documents:

Document type allowed JPEG,TIF,PDF,PNG. (max file size upto 3MB)

Note:

1. Kindly Mask your AADHAR Number in case of AADHAR documents are uploaded in KYC Documents.

2. For TDS related query please visit to nearest SBI Life Branch.

Evaluate the Expression

At the SBI Life Branch

The documents to be submitted for each type of claim are clearly listed in the section below. In addition to these, we may request for other documents for checking the admissibility of the claim. Kindly submit the same by email or mail them to us at the address mentioned in the Claim Intimation section or visit your nearest SBI Life branch

For Death Claim : claims@sbilife.co.in

For Living Benefit claims (Maturity/Survival Benefit/Annuity): maturity@sbilife.co.in

FAQs for Claims and Maturity

TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

At the SBI Life Branch

All claims will be assessed based on the claim documents that you/your family will submit and the information that the life Assured provided to us in the proposal form.

Once a claim decision is taken , the claim amount will be released as per the terms and conditions of the policy.

Throughout the Claim Settlement Process , we will always be there to assist you/your family in better understanding of the requirements and faster completion of documents submission.

For any further assistance with claim settlement , please feel free to mail us at - info@sbilife.co.in

For Death Claim : claims@sbilife.co.in

For Living Benefit claims (Maturity/Survival Benefit/Annuity): maturity@sbilife.co.in

FAQs for Claims and Maturity

TAT : Your claim will be decided upon and settled within 30 working days of receiving the valid documents.

documents to be submitted

Mandatory Documents

Claim Form
Original Policy Document
Original or Attested* Death Certificate issued by local authority
Claimant’s current address proof
Claimant’s photo ID proof
Direct Credit Mandate form (download sign) Claimant’s Valid^## bank passbook/statement or Cancelled Cheque with pre-printed Name and pre-printed Bank account number

Additional Documents

Medical attendant’s certificate
Hospital treatment certificate
Employer’s certificate (for salaried individuals)

Copy of FIR/Punchnama Report/Post Mortem^#
Copy of Inquest Report/Police Final Report/Chemical Analysis Report/Magistrate’s verdict^#

Tax Residency Certificate
Form 10F
Residency Proof issued by the government of the country in which customer is staying

^#Required only in case of Unnatural Death (Accident / Suicide / Murder)
*Death certificate to be attested from any of the following officials: i) Bank Manager ii) Gazetted Officer iii) Magistrate iv) Headmaster of High School v) Head Postmaster or Sub-Postmaster vi) Officer of SBI Life
^##Updated passbook / Statement with latest entry being within one month of submission date

Mandatory Documents

Claim Form
- Credit Life Claim Form
- Micro-Insurance Claim Form
- Swarna Jeevan Claim Form
- Sampoorna Suraksha Employer Employee Non EDLI Scheme Claim form
- Sampoorna Suraksha Employer Employee EDLI Scheme Claim Form
- Sampoorna Suraksha Housing Loan Claim Form
- Sampoorna Suraksha Non Employer EmployeeScheme Claim Form
Certificate of Insurance
Original Death Certificate issued by Local Authority OR Attested* copy of Death Certificate
Banker’s Certificate (Only for Super Suraksha – Home Loan, Car Loan, Tractor Loan Policies)
Claimant's current address proof
Claimant's photo ID proof
Claimant's Valid^## Bank pass book / Bank statement / cancelled cheque
Credit Account Statement / Loan Account Statement (for all Credit life Cases)

Additional Documents

Medical attendant’s certificate
Hospital treatment certificate
Employer’s certificate (for salaried individuals)
Copy of FIR/Punchnama Report/Post Mortem#
Copy of Inquest Report/Police Final Report/Chemical Analysis Report/Magistrate’s verdict#

Individual Maturity

Original Policy Document
Maturity Discharge Voucher
Life Assured’s current address proof
Life Assured’s ID proof
Direct Credit Mandate form
Life Assured’s Valid^## Bank pass book/bank statement/crossed cheque
Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

Pension Maturity

Original Policy Document
Maturity Discharge Voucher
Option Sheet (available in SBI Life Branch 3 months before the due date)
Life Assured’s current address proof
Life Assured’s ID proof
Direct Credit Mandate form (download sign)Life Assured’s Valid^## Bank pass book/bank statement/crossed cheque
Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

Annuity (Individual and Group)

Certificate of Existence

Survival Benefits

Life Assured’s current address proof^#
Life Assured’s ID proof^#
Direct Credit Mandate form
Life Assured’s Valid^## Bank pass book/bank statement/crossedcheque
Pan Card (if TDS is applicable as per Section 194DA of the Income Tax Act, 1961)*

For Policies with Date of Commencement between 01/01/2003 to 31/03/2012 and Annual Premium exceeds 20% of Base Cover or
For Policies with Date of Commencement 01/04/2012 and onwards and Annual Premium exceeds 10% of Base Cover or
If the total payouts (SB / Maturity / Surrender / Partial Withdrawal) under all policies taken together, in one financial year is 1 Lakh< Above

Additional Documents from NRIs

Self Declaration for Tax Residency
Form 10F
Proof of residency issued by the government of that country

^##Updated passbook / Statement with latest entry being within one month of submission date
^#Only when the date of commencement of the policy is prior to 01/08/2006 and the annualized premium is more than 10,000/-

Dear Customer, SBI Life Insurance always keeps you informed about latest products and services which are beneficial to you. However, we have come across instances with misleading websites with similar domain names and URLs as SBI Life thereby misleading our valuable customers. We have also come across some instances where there were some unsolicited calls made in the name of SBI LIFE INSURANCE CO LTD and misleading e-mails have been sent by some vested interests in the name of SBI Life Insurance Company Ltd using misleading domains. SBI Life Insurance Co Ltd disowns all these fake, fraudulent and misleading calls and e-mails. We understand the importance of keeping your personal information secure and confidential. Please note that these phishing (fake) e-mails and vishing (fake) calls are threat to your financial security. (Phishing is a fraudulent attempt, usually made through email, phone calls, SMS etc seeking your personal and confidential information) Please follow these simple steps to ensure that your personal information is secure and confidential.
Dos
•	Check website authenticity: Our Official Corporate website is www.sbilife.co.in and our official web domains are sbilife.co.in, sbi-life.com, sbilife.com, onlinesbilife.com, ebandhan.net. Any other website with domain name other than those mentioned above is not an authentic web entity of SBI Life Insurance
•	Check e-mail authenticity: Reply to an e-mail, only if it is received from the domains - sbilife.co.in or sbi-life.com. Please do not respond to e-mails received from any other email IDs and domain names, as the same may be fraudulent/phishing (fake) e-mails
•	Check call authenticity: Any call that solicits to get your personal financial information like your policy no., bank account details, your password, etc is not from SBI Life Insurance
•	Make online transactions only on secured websites with 'https' and has a padlock symbol rather than 'http' in the address bar
Don'ts
•	Do not share your confidential information like password, customer-id, date of birth, credit card number, etc on e-mail or on a phone call, even if it is from a trusted source like your insurer, IRDAI, Income Tax Department, Bank, Credit Card Company, etc
•	Do not handover your credit card or disclose your CVV or PIN number to anyone
In case you find any website with other domain names, get any suspicious call / SMS / e-mail, please report back immediately to us on info@sbilife.co.in or call at 1800 267 9090.

SBI Life Insurance is an ISO 22301 certified Insurance Company for its Business Continuity Management System (BCMS). Our BCMS addresses the safety of our employees and enables the company to restore critical business operations to the minimum agreed level in the event of any contingency. Our BCMS aims:

•	To prepare people to manage potential emergencies
•	To restore critical business operations to the minimum agreed level within the recovery point objective (RPO), recovery time objective (RTO) and minimum business continuity objective (MBCO)
BCM comprises of three primary elements:

•	Disaster Prevention: Implementation of mitigation measures to increase organizational resilience by reducing the probability and impact of disasters
•	Emergency Response: Planning and preparing to manage the disaster
•	Resumption and recovery: Planning and preparing for post disaster activities
SBI Life shall endeavor to continually improve the suitability, adequacy and effectiveness of the BCMS.