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Home > Customer Education > Fraud Prevention Tips

Customer Education

Be Vigilant on Fraudulent Practices
Tips to Encounter Fraud 
Immediate Steps to Report Fraud
Fraud Prevention Policy
Be Vigilant on Fraudulent Practices
Cash/Cheque related frauds
Premium paid through Cash/DD/Cheque etc. to any individual posing to be a representative of SBI Life Insurance and not in receipt of any confirmation that the amount has been accounted to the policy by SBI Life Insurance.

Document Tampering/Signature Forgery/Incorrect Details
Proposal form/other documents submitted to SBI Life Insurance by you are tampered, incorrect personal details and your signature has been forged.

Unauthorized Transactions
Any communication received from SBI Life Insurance related to your policy like fundswitch, surrender etc. which was not authorized by you.

Spurious Calls
If you receive any phone calls promising bonuses, rewards etc. which was not mentioned in the policy document.
Tips to Encounter Fraud 
Go through the product features or visit our website [] for product related details before buying any SBI Life Insurance product.
Read through the policy documents in detail and check whether the product offers the same benefits as explained to you when the product was offered to you.
Do inform your family members about your policy document and keep the document in safe custody.
Any discrepancy with regard to the accuracy of personal information shall be informed to us by calling on 1800-229090 or writing to us at or visit your nearest SBI Life Insurance branch.
Report any unauthorized communication received by you via sms /e-mail related to your policy.
Be prompt in updating your contact number /email details in our records. This will be on great help to track all your transactions related to your policy.
Don’t forget to mention your policy number when premium payment through cheque/DD is made.
It is recommended that you pay your premiums through modes available on our website. If you have to pay cash then do so only at SBI Life Insurance designated cash collection centers. For more details, please click Easy Renewal Payment Options available on website (
Be careful while handing over sensitive documents like PAN card, driving license, passport etc to anyone. The Company never insists for original documents for any transactions.
Always refrain from issuance of blank cheques for any financial transactions related to your SBI Life Insurance policy.
Do not share your personal information like policy number, bank account details, password, customer-id, date of birth, credit card number, etc on e-mail or on a phone call, even if it is from a trusted source like your insurer, IRDA, Income Tax Department, Bank, Credit Card Company etc.
Immediate Steps to Report Fraud
Report the fraud to us via:

Call us : 1800-229090
Mail us : (From your registered Email-Id)
Visit the nearest SBI Life Insurance branch : Click here to get our list of branches.

Provide the below details in your written complaint for an immediate action against the concerned.

Complete Details - Name, contact details, company that the concerned had/is representing and further relevant information.
Supporting documents of the concerned, if any.
Any communication received from the concerned via SMS/E-mail etc.

Fraud Prevention Policy:
We wish to inform you that SBI Life Insurance Company Limited has Fraud Prevention Policy in place. To view an extract of the Fraud Prevention Policy, please click here
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