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Home > Services > Claim Settlement Process



At SBI Life, we are committed to protect the interest of our Policyholders / stakeholders and ensure that the Claim Amount is provided to the Nominee / Beneficiary well within the prescribed timelines laid down by IRDA.

Claim Settlement Process is a simple 3 step process:

Step 1: Claim Intimation:
Intimate about the claim at any SBI Life Branch with all the documents as mentioned in the policy document.

(For list of documents to be submitted with the Claim intimation, please click here)

Step 2:  Requirement submission (if any):
If there are any requirements raised by SBI Life for checking the admissibility or otherwise of the claim, the same needs to be addressed by the Claimant.

Step 3:  Final decision on the Claim:Throughout the Claim Settlement Process, we are always there to assist in better understanding of the requirements and faster completion of documentation process. For any further assistance on our claims settlement process, please feel free to write to us at -

For a seamless claim settlement process, the policy document also has a detailed description of the documents required to be submitted along with the Claim intimation.

The final decision on a claim shall be based on the disclosures made by the Life Assured in the proposal form, since an insurance contract is a contract of Utmost Good Faith.  All the decisions are guided by the Insurance laws.

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